BETBOX PRIVACY POLICY

Effective Date: 01/06/2026
Last Updated: 06/25/2026

BetBox Kiosk, Inc. (“BetBox,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use:

  • BetBox kiosks;

  • the BetBox website, mobile interfaces, and applications;

  • BetBox customer support;

  • BetBox text messaging services; and

  • other products or services that link to this Privacy Policy.

By using the BetBox services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with BetBox, we may collect the following categories of information.

1.1 Information You Provide

We may collect:

  • Your name;

  • Mobile telephone number;

  • Email address;

  • Mailing address;

  • Date of birth;

  • Account credentials;

  • Customer service communications;

  • Transaction instructions;

  • Identity verification information;

  • Records of your consent to receive text messages; and

  • Any other information you voluntarily provide.

Where required to offer a particular financial product or regulated service, BetBox or its authorised service providers may request additional identity-verification information, including government-issued identification or taxpayer-identification information.

1.2 Transaction and Kiosk Information

When you use a BetBox kiosk, we may collect:

  • The kiosk and venue used;

  • Transaction date and time;

  • Product or service selected;

  • Amount inserted, loaded, purchased, or transferred;

  • Applicable fees;

  • Transaction status;

  • Receipt and reference numbers;

  • Masked or tokenised card information;

  • Device, terminal, and system identifiers;

  • Records relating to failed, reversed, disputed, or suspicious transactions; and

  • Information required for reconciliation, fraud prevention, regulatory compliance, and customer support.

1.3 Mobile Messaging Information

When you provide a mobile number or interact with the BetBox text messaging program, we may collect:

  • Your mobile telephone number;

  • The date, time, and method of consent;

  • The wording presented when consent was obtained;

  • Messages sent to and received from your number;

  • Delivery and failure information;

  • HELP, STOP, and other opt-out requests; and

  • Records showing your messaging-consent status.

1.4 Device and Online Information

When you use our website or digital services, we may automatically collect:

  • Internet Protocol address;

  • Browser and device type;

  • Operating system;

  • Pages viewed;

  • Referring website;

  • Session information;

  • Approximate location derived from an IP address;

  • Cookie and analytics identifiers; and

  • Information about how you interact with our services.

1.5 Information From Other Parties

We may receive information from organisations involved in providing or supporting a transaction, including:

  • Financial institutions and card issuers;

  • Payment processors and program managers;

  • Product and content providers;

  • Identity-verification providers;

  • Fraud-prevention and sanctions-screening providers;

  • Kiosk operators, venue operators, and service technicians;

  • Customer support providers; and

  • Other parties you direct us to interact with.

Information collected directly by a bank, card issuer, payment network, sportsbook, product provider, or other third party may also be governed by that party’s own privacy policy.

2. How We Use Information

BetBox may use personal information to:

  1. Provide and operate BetBox kiosks and digital services;

  2. Process and confirm transactions requested by you;

  3. Deliver transaction links, receipts, security codes, service notifications, and customer support;

  4. Verify identity and eligibility where required;

  5. Administer payment card or stored-value products;

  6. Prevent fraud, money laundering, unauthorised transactions, and misuse;

  7. Apply transaction limits and other compliance controls;

  8. Reconcile cash, kiosk, processor, and partner transaction records;

  9. Respond to enquiries, complaints, disputes, and legal requests;

  10. Maintain and improve our products, kiosks, systems, and customer experience;

  11. Protect the security and integrity of BetBox and its users;

  12. Comply with applicable laws, regulations, card-network rules, and contractual obligations;

  13. Maintain records of text messaging consent and opt-out requests; and

  14. Send marketing communications where you have separately and expressly agreed to receive them.

3. How We Disclose Information

We may disclose personal information in the following limited circumstances.

3.1 Service Providers

We may provide information to vendors that perform services for BetBox, including:

  • Text message delivery;

  • Cloud hosting;

  • Payment processing;

  • Identity verification;

  • Fraud prevention;

  • Data security;

  • Transaction processing and reconciliation;

  • Customer service;

  • Professional advice; and

  • System maintenance.

These providers may only use the information as necessary to perform services for BetBox and must handle the information in accordance with contractual or legal obligations.

3.2 Transaction Partners

When you select or request a product or service involving another organisation, we may provide the information required to complete that transaction to the relevant:

  • Issuing bank;

  • Card processor;

  • Payment network;

  • Product provider;

  • Digital content provider;

  • Sportsbook or gaming operator selected by you; or

  • Other transaction participant.

Those organisations may independently process information under their own terms and privacy policies.

3.3 Legal, Compliance, and Safety Disclosures

We may disclose information where we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, court order, subpoena, or governmental request;

  • Respond to law enforcement or regulatory authorities;

  • Investigate suspected fraud, money laundering, or illegal activity;

  • Enforce our agreements and policies;

  • Protect BetBox, our customers, or other persons from harm; or

  • Establish, exercise, or defend legal claims.

3.4 Business Transfers

Information may be disclosed as part of a proposed or completed merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar corporate transaction. Any recipient will remain subject to applicable privacy obligations.

3.5 Affiliates

We may disclose information to affiliated companies for internal administration, security, compliance, accounting, and service delivery. This does not include permission to use mobile messaging-consent information for an affiliate’s marketing.

4. Mobile Information and Messaging Consent

We do not share, sell, rent, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

This restriction includes:

  • Your mobile telephone number;

  • Text messaging originator opt-in data;

  • The date, time, and method by which you consented;

  • The wording associated with your consent; and

  • Records showing whether you opted in or opted out.

Mobile information may be provided to contractors or service providers solely as necessary to operate the BetBox messaging program, deliver messages requested by you, provide customer support, prevent fraud, or comply with law. Those service providers are not authorised to use the information for their own marketing or promotional purposes.

Except for service providers acting solely on BetBox’s behalf as described above, all disclosure categories in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging opt-in data and consent will not be transferred to another business for that business’s marketing.

5. BetBox Text Messaging Program

Where you provide appropriate consent, BetBox may send messages relating to:

  • A transaction you initiated;

  • A transaction link or digital product-delivery link;

  • A receipt or confirmation;

  • Account or card servicing;

  • Identity or security verification;

  • Fraud or security alerts;

  • Customer support;

  • Service interruptions or operational notices; and

  • Promotional messages where you have separately opted in to receive them.

Message frequency varies depending on your transactions, account activity, support requests, and messaging preferences.

Message and data rates may apply.

You may opt out by replying STOP to a BetBox message. You may request assistance by replying HELP or contacting us using the details below.

After an opt-out request, BetBox may send one final message confirming that your opt-out has been processed. BetBox will not send further messages covered by that consent unless you subsequently provide new consent.

Consent to receive promotional text messages is not a condition of purchasing or using a BetBox product or service.

Opting out of text messages does not prevent BetBox from contacting you through another method where reasonably necessary to complete a transaction, respond to a request, comply with law, or protect your account.

6. Cookies and Analytics

BetBox may use cookies, pixels, local storage, and similar technologies to:

  • Maintain website functionality;

  • Remember preferences;

  • Analyse website performance;

  • Detect security threats;

  • Prevent fraud; and

  • Understand how visitors use our services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the operation of our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions;

  • Provide requested services;

  • Maintain financial and compliance records;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce agreements; and

  • Meet legal, regulatory, tax, audit, and contractual requirements.

Messaging-consent and opt-out records may be retained as evidence of compliance after you stop using BetBox.

8. Data Security

BetBox uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

No kiosk, website, mobile network, database, or electronic transmission method is completely secure. BetBox cannot guarantee that information will never be accessed, used, or disclosed without authorisation.

9. Your Privacy Choices

Depending on where you live and subject to applicable exceptions, you may have the right to request that BetBox:

  • Confirm whether we process your personal information;

  • Provide access to certain personal information;

  • Correct inaccurate personal information;

  • Delete certain personal information;

  • Provide a portable copy of certain information; or

  • Explain or limit certain uses or disclosures.

To submit a request, contact us using the details below. We may need to verify your identity before responding.

BetBox will not unlawfully discriminate against you for exercising an applicable privacy right.

10. Children and Age-Restricted Services

BetBox services are not directed to children under 18.

Products associated with sports wagering, gaming, or other age-restricted activities may only be used by persons who satisfy the minimum age and eligibility requirements imposed by applicable law and the relevant product provider.

BetBox does not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Services

BetBox services may contain links to or facilitate transactions with third-party websites, applications, banks, card issuers, processors, product providers, or sportsbooks.

BetBox is not responsible for the independent privacy practices of those third parties. You should review their privacy policies before providing information or using their services.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before applying material changes to previously collected information.

13. Contact Us

Questions, privacy requests, and messaging enquiries may be directed to:

BetBox Kiosk, Inc.
67 Front Street Danville Ca 94526, USA
Telephone: 925. 838.3838
Email: [privacy@betbox.com]

For text messaging assistance, reply HELP to the number from which you received the BetBox message.